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Frequently Asked Questions

Below is a list of our frequently asked questions about navigating the website and other ALERRT topics. Check back frequently as we will be updating this page with more questions and answers. If you can't find what you are looking for, email help@alerrt.org

WEBSITE QUESTIONS

How do I log in?

1. Go to alerrt.org/login.

2. Enter your Email / Username and Password. 

3. Set up or verify your two-factor authentication. 


If you do not know your password, use the Reset Password option.

1. Enter your the email address on file under the Reset Password field > Select I'm not a robot > SUBMIT

2. A noreply email message will be sent to that email with a link to reset your password. (If you do not receive the email in your Inbox within a few minutes, check Spam/Junk mail folders. Often security settings will block the email from coming through.)

3. Click on the emailed link, or copy and paste the emailed link into the same browser you submit the password reset request from.

4. Enter your chosen password and login.

How do I set up two-factor authentication?

When you login with your username/password, you’ll get a page explaining our TXST University required two-factor authentication. To set it up, click on the Cisco DUO logo > Get Started > and it will give you three options to choose from:

DUO Mobile (this requires the DUO Mobile App on your phone):
If you would like to set DUO up with the DUO Mobile app by scanning a QR code, click the green DUO > Get started > Duo Mobile option and follow the prompted instructions for set up.

Security Key:
Use an external USB security key. If you prefer this option, click the green DUO > Get started > Security key and follow the prompted instructions. 

Keep in mind this will not work on a cell phone as you must have the key accessible.

Phone Number (ALERRT recommended):
After you log in click the green DUO > Get started > Choose the bottom option that says Phone number > Enter and verify the phone number (please make sure to type in the correct phone number as user cannot change this after it’s verified. Changes must be requested through ALERRT) > You can choose additional sources for codes or choose Skip for now > Log in with duo > Send a passcode.

My two-factor authentication is not working.

If you are unable to set up your two-factor authentication and are not seeing the prompts listed above, or you need to change your method of 2FA, please email help@alerrt.org. Describe exactly where you are encountering an issue. Screenshots of the page you are having an issue are helpful as well.

Where is my certificate?

To access your course certificate, go to ALERRT.org > Log into your account > Student Website/Dashboard > Class Certificates.

Keep it mind, it can take up to 24 hours after completing an online course for the certificate to generate. If it’s been over 24 hours, please contact elearning@alerrt.org.

Where do I find updated training materials?

If you have successfully completed a Train-the-Trainer course(s), you will have access to the Training Resources section of the website once the class has been processed. You can find this under the Training tab at the top of the page. Depending on which course you are certified to teach, you will find all of the downloads necessary to successfully deliver the course.

These materials are automatically updated by ALERRT when new materials are available.

How do I log into ALERRTgear.com?

Please email alerrtgear@gmail.com for assistance with the ALERRTgear website.

The ALERRTgear.com website draws the instructor list from the instructor accounts on the ALERRT.org training website. Once your Certified Instructor account is created on the ALERRT.org website, the gear website should recognize you as an instructor and allow you access to the instructor shirts.

The videos are not working in the class PowerPoints.

If you are having issues playing videos from the training PowerPoints, it might be you are running an old version of PowerPoint.
Our videos within the PowerPoints are all .mp4’s. PowerPoint versions that support this format are 2013 and newer versions.
The 2010 version used to allow them, but only with a program called QuickTime which Apple stopped supporting a few years back.

Why is my ASIM certificate not showing up?

ASIM classes actually aren’t processed through ALERRT like the rest. Instead they are taken care of by Bill Godfrey at C3 Pathways. For more information on the certificate for this class, you’ll want to reach out to bill.godfrey@c3pathways.com

How do I get TCOLE Credit for Training Within Texas?

If you are a licensed Texas peace officer, and/or are seeking licensure or re-licensure and would like to attend an ALERRT course within Texas, you are allowed to attend and earn TCOLE credit. However, it is the sole responsibility of the attendee to ensure that:

   A) the host agency is a TCOLE approved contract training provider** and will report the training hours for all course attendees, or,
   B) your own agency will report the course hours for you. 

If you are not commissioned with an agency at the time of the training, you must ensure the host agency is a TCOLE training provider. ALERRT does not report in-direct deliveries. 

**List of TCOLE Training Providers here TCOLE Training Providers

Who is responsible for reporting my ALERRT training?

As of August 14, 2023, ALERRT will report all the TCOLE hours for all direct deliveries in Texas and online training. Courses prior to August 14, 2023, CANNOT be reported by ALERRT. For courses prior to that date students must contact the original host agency.

For indirect and/or informal training hours, your home agency is responsible for reporting these hours to TCOLE. Individuals who are not currently commissioned but are maintaining their TCOLE license, or your home agency does not report to TCOLE, must attend an ALERRT training class through a TCOLE contractual training provider or training academy. Training providers contracted through TCOLE are solely located in Texas and have the ability to report training for all licensees. Please ensure the course you are enrolling in is being hosted by an agency that can report the hours to TCOLE if your agency cannot. If you are unsure, please contact the host of training to determine if you should report it through your agency. Individuals are unable to self-report to TCOLE.

**List of TCOLE Training Providers here TCOLE Training Providers

When will my hours be reported to TCOLE by ALERRT?

Hours will be reported within the 30-day reporting window from the course end date.

Can my hours be entered right away or expedited somehow?

No. Reporting cannot be expedited, and singular entries cannot be made.

Which ALERRT courses are TCOLE accepted and count toward SB1852 mandate?

o Level I (3311)
o Level I - TtT (3315)
o First Responder Medical (3357)
o First Responder Medical - TtT (3393)
o Active Attack Integrated Response (3381)
o Active Attack Integrated Response - TtT (3380)
o First Responder Breaching (3317)
o First Responder Breaching - TtT (3376)
o First Responder Operating in Low-Light (3318)
o Solo Officer Rapid Deployment (3382)
o Solo Officer Rapid Deployment - TtT (3392)
o ALERRT Update (3312)
o Exterior Response to Active Shooter Events (3394)
o Exterior Response to Active Shooter Events - TtT (3377)
o Medical Advanced Skills Course (3606)
o Active Shooter Incident Management (3607)
o Level 1 Train-the-Trainer Instructor Recertification - Online - Payment Required (3355)
o Active Attack Event Response Leadership - Online (667371)
o Active Attack Emergency Communications - Online (78052)
o Fire as a Weapon - Online (3356)
o Active Attack Incident Management (AAIM) - Online (3366)

Which ALERRT courses do NOT count toward SB1852 mandate?

o ALERRT Civilian Response to Active Shooter Events - TtT (3604)
o ALERRT Civilian Response to Active Shooter Events - TtT – online (3364)
o ALERRT Civilian Response and Casualty Care - TtT (3378)

**These courses DO qualify for TCOLE training hours, but do not count toward the 16 hours of mandated ALERRT training.

Can I meet all 16 of my TCOLE mandated ALERRT hours with online training?

No. ALERRT currently hosts 15 hours of online training that will satisfy the TCOLE mandate. See course list above. In the future, ALERRT will be developing additional online courses that will satisfy the mandate.

**** ALERRT highly recommends that at least 1/2 of your active attack training be obtained by attendance in an in-person course, where students engage in activities that build muscle memory and offer exposure to conditions and stimuli that cannot be recreated online. 

Will TCOLE allow a course curriculum to be split into smaller blocks of instruction and/or delivered over time?

Yes. Any agency teaching an indirect delivery of a full course can break up that curriculum into smaller blocks such as 2, 4, or 8 hours.

E.g., a 2-day Level 1 user course can be broken down into 2-hour blocks that can be delivered over several months at the convenience of the agency. See also TCOLE Reporting below for how to report hours in this configuration.

How do we report TCOLE hours if a full course is delivered in blocks?

If an ALERRT course curriculum is indirectly delivered in blocks, TCOLE reporting on TCLEDDS will happen one time at the end of the last block using the course completion date of the last day. It is still a TCOLE requirement to have daily sign in TCOLE rosters for their records, and is the agency’s responsibility to manage rostering, attendance and documentation over that time.

 E.g., an agency delivers a 16-hour Level 1 course in 4-hour blocks once a week for 4 weeks. The agency will complete and maintain all TCOLE requirements such as daily rosters and then upload a single TCOLE roster to TCLEDDS to report the full 16 hours one time at the end of the 4 weeks using the last instruction day as the end date of the course. A full course curriculum can be delivered in blocks but cannot be reported in blocks. 

Can we get credit hours for delivering a portion or individual modules from a course?

Yes. TCOLE will allow for teaching stand-alone individual
modules from any ALERRT course. However, these smaller blocks will be reported
separately as individual courses using the ALERRT Update number of 3312. See
ALERRT Update below for more information.


E.g., an agency wants just to train on the tourniquet section
of the Level 1 Direct Threat Care module for one hour. The hour will be
reported under 3312 as a stand-alone report. The agency is responsible for
recording and reporting which module or subject was covered in their training
records as well as the notes field on the TCLEDDS rostering site. 

Where can I access the online courses that will count toward the 16-hour TCOLE mandate?

Online training courses can be found on the ALERRT e-Learning site.

How is the ALERRT update number of 3312 utilized?

An agency can use 3312 - ALERRT Update number to report
continuing training for maintenance, updates and/or delivering stand-alone
individual ALERRT modules. Providers will need to submit a detailed description
in the notes section of TCLEDDS denoting which course module they are training
from. To qualify, the 3312 training must be fragments
of ALERRT courses and must go by the approved lesson plans. The 3312 Update can
be used from 1 to 24 hours per training cycle.

Will I still get TCOLE credit hours if I fail the course?

If a student fails a 2- or 3-day user course, then no TCOLE credit hours will be given.

If a student successfully passes the first 2 days of a 40-hour train-the-trainer course, but fails the instructor portion of the class, they may still earn 16 or 24 hours for the user course. Partial credit will only be given to a student who attends and attempts to pass the instructor portion of the 40-hour course.

E.g. A student successfully completes the first 2 days of a Level 1 TtT to include passing the post test, but fails the instructor teach back later in the week, therefore, they will only receive credit for 16 TCOLE hours and a certificate of attendance for the remainder of the TtT course.

Can our agency report our own ALERRT training hours to TCOLE?

Yes. if the hosting agency is not reporting, an attendee's agency can report their own TCOLE hours from any of the above listed courses. However, TCOLE Contract Training providers, academies and academic alternative providers will still be required to report any training they host. When an agency reports any of their own training hours, they will need to submit the roster with the PID of the instructor with ALERRT CI status to TCLEDDS.

Where can I get more specific information?

For more
information regarding the bill, see SB1852. Visit the TCOLE website and
see the TCOLE Training Provider resources page which includes examples,
requirements, suggestions and downloadable guidelines.

Can a course be adjusted for physical limitations?

The ALERRT Center strongly recommends full participation in all aspects of its reality-based course curriculum and training as designed. However, minor adjustments to the curriculum delivery are permitted to accommodate individuals who need training while addressing physical limitations. Provided that the core concepts and principles are conveyed, ALERRT considers the curriculum fulfilled even if a few participants engage in a slightly modified manner. For specific situations, please contact ALERRT for guidance.

E.g., If an attendee suffers from claustrophobia and cannot wear a fully enclosed helmet to participate in force-on-force scenarios, they should not be assigned as a suspect or positioned near simulated gunfights, allowing them to use a paintball-style mask or eye protection and/or even participate in non-simunition scenarios as a responder.

E.g., If a student has a back condition that prevents them from performing lifts, drags, and carries, they can still benefit from the lecture and grasp the concepts without being required to physically execute the maneuvers.


Which ALERRT courses satisfy the TCOLE Command and Control training requirement?

TCOLE requires that all chief administrators to include Police Chiefs, Sheriffs, and Elected Constables take an ALERRT Command and Control course once every two (2) year training cycle. The ALERRT courses that satisfy the command-and-control mandate are as follows:

· 3366 ALERRT Active Attack Incident Mgmt (online)
  **Reported to TCOLE by ALERRT. Enroll in the course here: AAIM Online

· 3367 ALERRT Active Attack Inc Mgmt (AAIM) TtT – Estimated release date Jan 1, 2025
  ** Reported by ALERRT for direct delivery, or training provider for indirect delivery.

· 3369 ALERRT Active Attack Incident Mgmt w/Exercises (AAIM) – Estimated release date Jan 1, 2025
  ** Reported by ALERRT for direct delivery, or training provider for indirect delivery.

· 33111 ALERRT Command and Control
  ** Reported by ALERRT for direct delivery, or training provider for indirect delivery.

· 3607 ALERRT Active Shooter Incident Mgmt (ASIM) – TEEX
  Hosted and reported through TEEX. To apply or for more info, please visit: TEEX ASIM

· 3740 Chief’s Continuing Education – LEMIT
  **Hosted and reported by LEMIT.

· 3743 Constables Continuing Education – LEMIT
  **Hosted and reported by LEMIT.

· 3709 Command Staff Leadership Series – LEMIT
 **Hosted and reported by LEMIT.

For additional and specific information pertaining to the TCOLE chief administrator training requirements, please visit TCOLE here: TCOLE Mandated ALERRT Training

ALERRT TRAINING

How do I register for a class?

Go to the Training at the top of the page and select Upcoming Courses from the drop-down. Click on the course you are interested in taking. If the course is hosted by an agency, you will contact the Point of Contact for that course (email or phone number will be listed there) to check on availability.

If the course is hosted by ALERRT at our Training Facility in San Marcos, Texas, you will be able to register online. Please note that some courses are limited to 25-40 participants, and do fill quickly. 

How can I host an ALERRT class?

Go to the Training tab on the website menu and click on Hosting Requests for details.

When will a class be held in my area?

Under the Training tab at the top of the website, click on Upcoming Training from the drop-down menu and you can search by state. 

However, many of the courses to be delivered are not available on our list of upcoming training because the host has already filled the class.  Please contact the Regional Manager for your area for specific classes and to discuss future classes in your region.

How do I report Informal classes that I have taught?

Thank you for reporting your classes! This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile: 

  • Log into alerrt.org
    Click on  User Icon (Welcome, Name) in the upper right corner > Select Instructor Website
    • Click on Report Informal Trainings at the top of the page
    • Fill in the required fields and click Submit.

This will generate a generic ALERRT certificate that does not include student name, course type, or hours completed.

How do I request an indirect class?

Contact Zane Childress, Director of Logistics (childress@alerrt.org). We can always provide manual/ paperwork support, but other equipment/ expendables support is a case by case basis.

I registered online for a (breaching, train-the-trainer, low light, etc.) class at the ALERRT facility. Does that mean that I am in the class?

If you are placed on the waiting list and there is a cancellation, you will be contacted by an ALERRT Coordinator that handles registration for our range classes. Being on the waiting list is akin to being an alternate. If/when someone cancels and a seat is made available, up to the last minute, ALERRT will contact people on the waiting list.

How do I get on the waiting list for a course I want to take?

Find the course you want to take on the website under the Training tab, then Upcoming Courses. If the class is held at the ALERRT Range in Maxwell, we handle the registration. ALERRT only handles the course registration for classes held at our range. When the class is full, the website automatically changes the class status from ‘apply’ to ‘waitlist’. Click on the ‘waitlist’ button and it will officially add you to the waiting list. If you have any further questions about applying for classes, or the waitlist process, out at the ALERRT Range, please contact Christine Love at love@alerrt.org.

If the class you want to take is held at any other agency, you will need to contact the POC listed for that class to see if there are any spots available. They handle the course registration/waitlist for their class.

What are the requirements for me to host/be in an ALERRT class? Can I be retired PD? Can I be federal?

Our funding specifically directs us to train community law enforcement and medical personnel from the different agencies who would be working together on the scene of an active attack (local, state and federal law enforcement along with fire and EMS).

How much does it cost to attend/host an ALERRT class?

In most cases, ALERRT training is delivered at no cost to the officers or the agencies participating. Since 2002, The ALERRT Center at Texas State University has been awarded more than $50 Million in state and federal grant funding (5.2016).

However, our funding does not cover travel, food, or lodging for students.

I took an online ALERRT course through TEEX.org but do not see an ALERRT certificate.

ALERRT receives a report from TEEX with student completion and contact information on a bi-weekly basis. It then takes a minimum of a week for ALERRT to process that list.

Once ALERRT has received and processed your information, an account will be setup for you on the ALERRT Instructor Portal (if you do not already have one). You will receive an email notification on how to access the instructor materials and ALERRT certificate once your account is ready.

What are our liabilities — will ALERRT support my officer in an officer-involved-shooting?

Over the years ALERRT has been contacted by attorneys in reference to use of force cases. Typically, they have asked for course material. In the event it should be necessary or desirable to have an expert witness on a case involving actions taken as a result of instruction provided by us, we are prepared to offer that service. Many regions/agencies have taken ALERRT courses and modified the material to fit the culture of their area when training their officers. We would only be able to speak to the material we provide and to the reasonableness of the many responses to the multitude of variables that can impact a response. If an agency/region decides to limit their officers’ choices, changes or omits any of our material or teaches something outside the realm of what is accepted practice it may limit how much assistance we can offer.

Why does my ALERRT instructor certificate suddenly have an expiration date?

Eventually, all ALERRT instructor certificates will expire every three (3) years, requiring recertification in the most current version of each train-the-trainer curriculum. Starting at the beginning of 2025, the only live recertification will be the Level 1 Train-the-Trainer.

In the future, each T3 curriculum will have a recertification mandate and associated recert course.

Why is ALERRT requiring instructor recertification?

One of ALERRT’s primary missions is to maintain the highest training standards and expertise possible, which is accomplished in part by ensuring its instructors stay at the forefront of ever-changing methodologies and information. Through a recertification process, our instructors will stay well-equipped with the latest updates, allowing them to manage all the continually evolving modules and scenarios effectively. 

Instructors will be required to complete a mandatory refresher every three (3) years.


What options are there to recertify my Level 1 instructor certification?

Option 1 – Attendance and successful completion of a current 2-day Level 1 course.
Option 2 – Attendance and successful completion of a current 5-day Level 1 Train-the-Trainer course.
Option 3 – Instruct and/or assist in a full direct* delivery of either current course.
Option 4 – Successful completion of the 8-hour online Level 1 recertification course - $99.00 fee.

*Direct delivery is defined as a course instructed by ALERRT contracted Adjunct Instructors.

Will there be a charge for the recertification course?

  • There is no charge to attend a 2-day or 5-day in-person course that is normally calendared through the ALERRT training website.
  • There is a $99 fee associated with the online recertification course. 

Can I take the online course over time?

Yes. The online course can be stopped and resumed several times over a 30-day period. 

Will the Online Level 1 Recertification Course count toward the TCOLE training mandate?

Yes. The online recert course counts for 8 hours of TCOLE training under the course number 3355 and does count toward the SB1852 mandate. 

Our agency has a lot of Level 1 Certified Instructors, can we get bulk or agency pricing?

Yes.
Your agency can get a bulk license to recertify all Certified Instructors the
agency employs for a period of 3 years. Please contact one of the Senior Regional
Training Managers
for potential pricing. 

What if I miss the deadline and my certificate expires?

If an instructor certification lapses, that instructor will not be authorized by ALERRT to instruct that specific curriculum until recertification. Tactics, techniques, procedures and data change over time and ALERRT is dedicated to providing the most effective, thorough and current training possible.

Will I be notified about my certificate expiration?

Yes. Three (3) months before certification expires instructors will receive an automated email reminder of the expiration. Additionally, instructors can go to their ALERRT profile at any time to see the expiration dates on that instructor course certificate. 

Can I renew my license early?

Yes. Any time an instructor utilizes one of the instructor recertification options it will automatically reset the expiration date on the instructor profile and certificate. Certification will be valid three (3) years from any attendance or instruction of the most current curriculum. 

LOGISTICS

Who can reserve the ALERRT range? Or parts of it?

The ALERRT Range and training facility is restricted to certified law enforcement agencies. We have 40 agencies that currently utilize the facility, so it is pretty much at max capacity. Please contact Zane Childress, Director of Logistics, for more information.

Do you have ALERRT T-shirts, challenge coins, caps, etc?

ALERRT sells gear every year at our annual conference, or you can find merchandise at https://alerrtgear.com/.

Where should I stay in San Marcos when taking an ALERRT class?

San Marcos has a variety of hotels, and most offer a government rate. Some offer a special ALERRT rate. Call the hotel rather than registering online to ask for the ALERRT training rate. Click here for hotel information.

Can we borrow the equipment for a class?

That depends on timing. We can provide equipment support on a case by case basis but depends on how many direct/ FBI-Indirect deliveries are during the same time frame. Please contact Zane Childress, Director of Logistics, for more information.

Do you rent out the training equipment?

No. We are not able to rent out equipment.

Can I bring my citizen group (scout troop, neighborhood association, high school criminal justice class) to the range?

We allow local law enforcement agencies to bring their Citizens Police Academies out here. All other requests would be a case by case basis. Please contact Zane Childress, Director of Logistics, for more information.

CRASE

Can we record the CRASE presentation to use for internal distribution/refresher?

Yes.

CRASE participants and others who learn the Avoid-Deny-Defend® protocol are authorized to deliver this information through their agencies or in a volunteer capacity, and are not allowed or authorized to sell, charge or otherwise profit from instructing or presenting the ALERRT® CRASE course material and/or Avoid Deny Defend®. This training was developed and delivered through federal and state grant funds, and cannot be used for profit or income by end users. ALERRT® and Avoid Deny Defend® are registered trademarks owned by Texas State University and the Texas State University System.   The content of all ALERRT courses are copyright protected and are the intellectual property of ALERRT at Texas State University. Any for-profit or commercial use of vital information without express written permission of the ALERRT Center at Texas State University  is punishable under intellectual property laws and  the US Criminal Code provisions.

I took CRASE Train-the-Trainer online via TEEX.org but cannot access the materials.

ALERRT receives a report from TEEX with student completion and contact information on a bi-weekly basis. It then takes a minimum of a week for ALERRT to process that list.

Once ALERRT has received and processed your information, an account will be setup for you on the ALERRT Instructor Portal (if you do not already have one). You will receive an email notification on how to access the instructor materials and ALERRT certificate once your account is ready.

After taking a CRASE Train-the-Trainer, can I certify others to become trainers?

No. Completing the
CRASE Train-the-Trainer allows you to present the course materials to attendees
as an ALERRT Certified Trainer, but does not allow you to certify others to
become trainers.

Are there course materials/handbooks to give out during a CRASE course for citizens?

The manuals are specifically for our ALERRT students/instructors. Citizens are normally directed to our Avoid. Deny. Defend. website or we have a flier that can be used as a handout if desired.

Is there a CRASE certificate to give to students?

If you are wanting to hand out generic certificates to students following a CRASE training, you can report the class as an Informal Training:

  • Log into alerrt.org
    Click on  User Icon (Welcome, Name) in the upper right corner > Select Instructor Website
    • Click on Report Informal Trainings at the top of the page
    • Fill in the required fields and click Submit.

How can I report CRASE training to help with ALERRT's reporting?

  • Thank you for reporting your classes! This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile: 

    • Log into alerrt.org
      Click on  User Icon (Welcome, Name) in the upper right corner > Select Instructor Website
      • Click on Report Informal Trainings at the top of the page
      • Fill in the required fields and click Submit.

    This will generate a generic ALERRT certificate that does not include student name, course type, or hours completed.